ai voice & text agents

Every call answered. The right ones reach a human.

Riya picks up by phone and text, 24/7 — books, reschedules, checks order status, answers the regulars’ questions. When a call actually needs a person, she hands it over warm, already briefed.

Book a 20-min demo →or call Riya yourself →
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Calls

Call Logs (5)

Search by phone, reason, or summary…
ML
Maria Lopez
New patient · (415) 555-0182
2 min ago
New patient booked a comprehensive exam. Verified VSP coverage and texted the intake form.
Appointment booking
Booked
JC
James Carter
Existing patient
18 min ago
Asked if glasses were ready — confirmed pickup Friday after 10am.
Order status
AK
Aisha Khan
Existing patient
1 hr ago
Rescheduled Thursday exam to the following Tuesday at 2:20pm.
Reschedule
RD
Robert Diaz
Existing patient
2 hr ago
Reported blurry vision after a new prescription — escalated to an optician.
Clinical concern
Transferred
LP
Linda Park
Existing patient
3 hr ago
Cancelled Monday appointment; no rebook requested.
Cancellation
ML
Maria Lopez

New patient · (415) 555-0182

Appointment booking
Booked
VSP verified
SummaryTranscriptAnalysisPatient

Call summary

New patient called to book a comprehensive eye exam. Riya confirmed availability and booked Thursday 10:40 AM with Dr. Patel, then verified VSP coverage ($10 exam copay, $150 frame allowance) and texted the intake form. No staff action needed.

Reason

Appointment booking

Duration

96 seconds

Outcome

Exam booked

Comprehensive exam — Thursday 10:40 AM

Dr. Patel · new patient · intake form sent

VSP — verified$10 exam copay · $150 frame allowance

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the problem

Your phone only works when someone’s free to grab it.

Lunch. Saturdays. 5:01 pm. Three patients at the desk at once. That’s when the calls come — and every missed one is a booking that didn’t happen, or a patient who tried the practice down the road. The calls you do catch get a different answer depending on who picks up.

most callers don’t leave a voicemail. they just call the next office.

how it works

Forward the line. That’s the whole install.

We’re not a phone company and you never touch a SIP trunk. Your number stays, your phone system stays — the agent does the rest from inside your systems.

01 · the line

Point calls our way

After-hours, overflow, or every call — your phone system forwards to Riya the same way it would to an answering service. No new hardware.

02 · the call

Riya works it

She reads the chart in RevolutionEHR, checks the real schedule, verifies the benefit, and answers in your practice’s words — the same way, every time.

03 · the morning

It’s already in the books

Appointment on the schedule, benefit PDF in the chart, transcript and recording logged — confirmation and intake texted before the call even ends.

when it needs a human

She knows the difference between a booking and a problem.

Out-of-scope questions and upset patients don’t get handled by AI — they get handed to your team, warm. Riya stays on the line until a person picks up, and the chart and summary land before anyone says hello.

tue · 11:42 am · mid-clinic rush

handing off

caller

I paid $500 for these glasses and I can’t see out of them.

riya

That’s not okay — I’m getting you straight to our team. I’ll stay on the line with you.

warm transfer → your desk, briefed

chart + summary handed over before your team says hello

no one free?

A callback task lands in RevolutionEHR — name, number, the issue, the tone. Top of your team’s morning list.

tonight’s call log

While you were closed, the phone kept working.

One evening at a demo clinic — five calls after the doors locked, five different jobs. Not one hit voicemail.

last night · after the doors locked

line covered

6:48 pmtransferBilling question, frustrated tone — warm-transferred to Megan, briefed
9:12 pmbookedNew-patient exam — Thursday 10:40 with Dr. Patel, VSP verified
10:37 pmreschedTuesday’s 2:00 moved to Friday 9:20 — confirmation texted
11:54 pmorder“Are my contacts in yet?” — at the lab, due Friday; pickup text promised
6:58 amquestion“Do you take EyeMed?” — yes; caller booked herself by text right after

✓ 5 for 5 answered · 0 voicemails · every outcome written back to the EHR

where it fits

The call agent goes live last — on purpose.

It’s the highest-touch piece, so it ships after the rest of the agents are humming — recall, verification, intake, and pickups go first. Then calls come online after-hours, and we tune the voice, the lingo, and the escalation rules with you until it’s carrying the whole line.

  1. 1Week 1–2

    Foundation & SOP

    We get into a shared chat with your team, pull your call recordings, and build a custom SOP — services, providers, insurance rules. You edit it, we refine, you sign off.

    Learn more
  2. 2Week 3

    Marketing recall

    The first workflow to go live. We pull lapsed patients, re-verify their benefits, and launch a recall campaign — booking exams on reply.

    Learn more
  3. 3Week 4–5

    Verification & intake

    Nightly insurance verification starts running. Intake forms go out before visits and verify insurance the moment a patient submits.

    Learn more
  4. 4Week 6–8

    Pickups, then calls

    Order-pickup texts switch on. Then the call agent — the hardest, highest-touch piece — goes live after-hours first, and we fine-tune it to full coverage.

    You are here

See all five agents →

Hear it answer a real call.

20-minute demo. We’ll play recordings from live clinics and walk your specific call flows.

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somewhere, a phone is ringing. riya’s got it.

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FAQ

Frequently asked questions

What is an AI receptionist for an eye-care practice?
It's an AI voice agent (ours is named Riya) who picks up every call, day or night. She books and reschedules appointments, checks on orders, and answers the everyday questions your front desk fields all the time. When a call really needs a human, she hands it to your team warm, with the full story so far, so nobody starts from scratch.
Does it answer after hours?
Yep, around the clock. Nights, weekends, lunch breaks, all of it.
What happens when a caller needs a real person?
Riya warm-transfers them to your team and passes along everything she's gathered, so the handoff feels seamless to the patient.

Keep exploring

Order pickups

The "is it in yet?" calls, handled for you.

Learn more →

Insurance verification

Benefits checked before the patient walks in.

Learn more →